We may update this Policy from time to time. Please check this page occasionally to check that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
This policy was last updated on 31 May 2018.
What personal data we collect, where and why we collect it
We use different methods to collect data from and about you including through:
Filling in forms or by corresponding with us by post, phone, email, website contact forms, website post comments or through chat or social media. This information could include:
- Contact information including address, email address and/or telephone number
Or as you interact with us, including via weremoveandstore.com website, we may automatically collect technical data about your equipment, browsing actions and patterns. We may also collect tracking data when you use our website, or when you click on one of our adverts (including those shown on third party websites).
We will only use and disclose your personal information for the purpose for which you have provided it to us as determined at the time of collection or through your subsequent consent, including:
- Giving you information about our products or services that you request from us
- Managing our business operations (e.g. customer relationship management (CRM) system, opt-in marketing database, service desk, customer service and support system)
- Our own company transactions
- Fulfilling any other purpose for which you provide the Personal Information.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
A Cookie is a text file that downloads and stores information about your visit to the device you are accessing the site from. The details of your previous visit are remembered for the next time you visit the website using that device
Cookies help us improve the performance of the website as it remembers your preferences and we can make tweaks based on visitor behaviour and statistics. We sometimes place cookies on your device which help us serve relevant adverts to you when you visit other websites.
Who we share your data with
We do not sell, trade or rent your personal information to others.
We may employ other companies and individuals to perform functions on our behalf. Examples include sending postal mail and e-mails, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing production assistance, processing credit card payments and providing customer services. Such companies and individuals will have access only to personal information needed to perform these functions, but may not use it for any other purposes and are required to process the data in accordance with the UK’s Data Protection legislation.
How long we retain your data
We will only retain your Personal Data for a limited period of time. This will be for as long as we need it to fulfil the purposes for which we have initially collected it, unless otherwise required by law. We will retain and use information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Exceptions to the limited time period are – If you leave a comment on a post/page, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Access to your personal data
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. You have the right to request a copy of the personal information we hold about you.You have the right to ask us to correct or remove information you think is inaccurate. There is no charge for such a request.
If you would like a copy of some or all of your personal information, please email us using our contact form or writing to us at We Remove & Store Ltd, Unit E, Lion House, Muspole Street, Norwich, NR3 1DJ
Changes to this notice
We may change this privacy notice from time to time. If you use our website regularly, please visit this page regularly to check this notice.